Refund policy
Every REMEMBER piece is made with love and chosen with care. We want you to feel at home with your order, and we also keep our policy simple and clear, so everyone knows where they stand.
Please choose with care
We don't offer refunds, returns or exchanges for change of mind. Once your order has been sent, it's yours to keep and enjoy.
If you're unsure about anything before making a purchase, please reach out to us at kyria@kyriamailman.com. We're always happy to help.
Damaged or faulty items
We don't offer change-of-mind returns, but we always look after damaged or faulty items. If your order arrives damaged or an item is faulty, we're truly sorry and we'll make it right.
Please:
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Email kyria@kyriamailman.com within 14 days of delivery.
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Include your order number and clear photos of the damage or fault.
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Provide any other information we may reasonably need to assess the issue.
Once we've reviewed the issue, we'll work with you on an appropriate resolution, which may include a replacement, repair, store credit or refund, depending on the circumstances and your rights under applicable consumer law.
Clothing and adornments
Many of our pieces are made in small, mindful batches in Bali. For this reason, we don't accept returns or exchanges simply because you have changed your mind, selected the wrong size, or no longer want the item.
Please take care when choosing your size and style. If you need help before purchasing, email kyria@kyriamailman.com and we'll be happy to assist.
If a clothing or adornment item arrives faulty or develops a genuine fault, please contact us at kyria@kyriamailman.com as soon as possible, with your order number and clear photos of the issue.
We may ask you to return the item so we can inspect it before determining the appropriate resolution.
Items we can't take back
We don't accept change-of-mind returns for:
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Course access, Circle membership and other digital products once access has been provided
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Gift vouchers
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Opened personal care products
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Sale items, unless they are damaged or faulty
This does not affect your rights under applicable consumer law.
How refunds are paid
Where a refund is approved, it will be returned to your original payment method within 7 business days.
Original shipping costs aren't refundable for change-of-mind purchases. Where an item is confirmed to be damaged or faulty, any refund or reimbursement will be handled in accordance with your applicable consumer rights.
Return address
Please don't send any items back without contacting us first and receiving confirmation from our team.
Kyria Mailman Ltd
138 Mahurangi West Road
Puhoi, Auckland 0983
New Zealand
Your rights
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act or any other consumer laws that apply to you.
If an item is faulty, damaged or otherwise doesn't meet the guarantees required by law, you may have rights to a remedy regardless of the terms of this policy.
Contact us
With love,
The REMEMBER: You're the Creator team
